Refund Policy

At Allparts we want you to be completely satisfied every time you shop with us. All our products are covered by a 7 Day Peace of Mind Guarantee. If, for any reason, you are unhappy with an item you have purchased, you can return it to us unopened/unused and in its original condition for a full refund (excluding shipping costs).

This is subject to the following conditions:

  1. Items for return are sent carriage paid (i.e. you pay for the carriage to get the parcel back to us). We will, of course, be happy to refund the delivery charge if the return is as a result of our error or if the goods arrived to you damaged.
  2. Items for return (excluding those that were received damaged) must be in a re-saleable condition.
  3. Incorrectly supplied items must be notified to Allparts Southwest Ltd in writing either by e-mail to [email protected] or by fax to 01392 203161 within 3 days of receipt of your order. We will contact you with a Return Merchandise Authorisation (RMA) number and details of the return process.
  4. Damaged items must be notified to Allparts Southwest Ltd in writing either by e-mail to [email protected] or by fax to 01392 203161 on the same day as receipt of your order. We will contact you with a Return Merchandise Authorisation (RMA) number and details of the return process.
  5. All returns must include the sender’s name and address, the RMA number and a copy of the original invoice, stating the reason for the return.
  6. Special order items (including custom mixed paint) are not returnable, except as a result of our error.

Please note that we can only process returns for items purchased from Allparts Southwest Ltd.

Your statutory rights are not affected.

Your rights to return goods are protected under the EU Distance Selling Directive.

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